Debt Collection Services

The Debt Collection service includes reminder and collection services. Each case is monitored and managed according to the predefined rules defined with the creditor.

Collection process flow

This diagram demonstrates the normal process flow of collection.

Debt collection flow diagram

Automated process within debt collection

When an outstanding receivable is transferred directly to the debt collection agency, the process begins in the reminder service phase. As the initial step, the agency automatically issues a reminder letter to the debtor in accordance with the creditor’s configured contract and communication rules.

From this point onward, the agency’s payment control assumes full responsibility for managing the receivable lifecycle. The process continues with automated reminder actions and systematic monitoring of the payment status.

If the receivable remains unpaid, the workflow progresses through predefined escalation steps, such as additional reminders, formal notices, and eventual transition to collection proceedings, all in line with the agreed contract terms.

Each step is executed automatically based on defined timing and business rules, ensuring consistent follow-up, reducing manual intervention, and maintaining continuous tracking of the receivable until resolution.

Settlements

When an outstanding receivable receives a payment — whether full or partial — the amount is registered as settled by the debt collection agency.

Any collected funds are automatically allocated to the settlement process and included in the next payout cycle to the creditor. This applies to all incoming installments, meaning that even partial payments contribute proportionally to the total settled amount.

At agreement defined intervals (typically once a business week), the agency executes a settlement run, during which all accumulated settled amounts are aggregated. As part of this process, the agency generates a detailed settlement report outlining the included receivables, payments, and any applicable fees. Simultaneously, a corresponding payment transaction is initiated to transfer the settled funds to the creditor. This ensures that all collected amounts are systematically reported and disbursed without manual intervention.

Implementation plan

To enable full debt collection integration, use the following API endpoints.

Create collection case(s)

Start the implementation by submitting outstanding receivable(s) to the service.
Use the API endpoint: Create an invoice - with the invoice type COLLECTION

Retrieve case information

Monitoring of the case details gives your up-to-date information about the status of the case and connected outstanding receivables.
Use the API endpoint: Retrieve case details

Update of the receivables

When a creditor receives payments from a debtor, this information must be updated in responsible agency's Payment Control.
Use the API endpoint: Create an Invoice Action to record these payments.

Retrieve settlements

For detailed information on an individual settlement, the payload contains all invoices to which payments have been allocated.
Use the API endpoint: Retrieve settlements

Collection process flow#

Automated process within debt collection#

Settlements#

Implementation plan#

Collection process flow

Automated process within debt collection

Settlements

Implementation plan